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1. What is timeBro?

  1. 1.1 What is timeBro?
    timeBro is an intelligent time recording software / activity tracker that automatically measures all computer activities, calendar appointments and absence times. timeBro displays the automatically tracked times in chronological order or as a list to help users allocate times to projects as quickly and precisely as possible. After that timeBro exports times and comments to their integrated project software or to MS Excel.
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  2. 1.2 Who uses timeBro - and what for?
    timeBro is mainly used by companies and self-employed persons who want to track their working hours for projects, customers, clients or tickets. Our clients include agencies, lawyers, IT service providers, consultants, engineers, architects - but also many project teams from the industrial sector or start-up sector - who want to measure and increase their productivity.
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  3. 1.3 How do the two timeBro variants differ?
    1) timeBro Basic is an offline client - it creates a timesheet in Excel containing projects, dates, allocated times and optionally comments on times. It is perfect for small businesses and self-employed people.
    2) timeBro Connect is an offline client with an interface - it forwards the mentioned data to the API of the connected software with one click.
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    • The hours are entered there for the user.
    • Only hour project names, date, totals on projects and comments can be forwarded - the actual captured activities, calendar entries and absence times remain secret and are stored locally on the user's device only.
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  4. 1.4 Is there also a Mobile App?
    We deliberately do not offer a mobile app.
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    • Our core promise is to ensure that our users' captured activities/work data is not visible to anyone but themselves.
    • Therefore, this data does not run on a server, but is only stored locally on our users' devices.
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2. What problem does timeBro solve?

  1. 2.1 What problem does timeBro solve?
    Time recording costs time and money. As a user of current solutions you are faced with a choice:
    A) Continuous effort, i.e. updating times throuhout the day or using stopwatches.
    • Depending on work behaviour, length of activities and number of projects this costs at least 15-45 min/day
    • It continuously interrupts the workflow, costing more time, concentration and productivity
    • According to several studies, it takes an average of 25 minutes after an interruption to regain your previous concentration level.
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    B) Estimating times in retrospect
    • Results in wrong times, because hours are forgotten - or booked on the wrong projects
    • According to a study in Harvard Business Revue, an average of 33% of times are forgotten or incorrectly assigned on the same day - this inaccuracy increases with each additional day.
    • Also estimating is time-consuming, because it is very hard to recapitulate a day without help
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  2. 2.2 How does timeBro solve the problem?
    timeBro saves its users both continuous effort and effort in estimating and entering data. At the same time it enables maximum accuracy in time tracking.
    By displaying all captured computer activities, calendar appointments and absence times, users have the perfect Memory Aid at hand to log their times retrospectively, quickly and yet correctly on projects.
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  3. 2.3 Why does time recording save so much time with timeBro?
    Basically for two reasons:
    A) No continuous effort necessary
    • timeBro works all day long in the background for the user without any interaction. No start-stop as with stopwatches - no writing down or updating of times: All activities are captured automatically and can be displayed with the any desired accuracy.
    • At the end of the day - or even after several days - users can look into timeBro's Memory Aid to reconstruct their working times exactly and quickly assign them to their projects in calendar style.
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    B) Faster than estimating and entering times and comments
    • timeBro's Memory Aid eliminates any headaches about the right times.
    • The calendar-style booking of times makes it possible to select all times and comment on them in one workflow and then have them exported with one click.
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  4. 2.4 Why is time recording so much more accurate with timeBro?
    Because the automatic capture can replace and relieve the human memory. Quite in contrast to other solutions:
    A) Stopwatches, taking notes or updating times are regularly forgotten
    • Continuous time recording such as stopwatches or taking notes and updating times is always forgotten as soon as high concentration on the actual work is required.
    • This means that they are both time-consuming - and very inaccurate due to the many gaps. Due to the frequent forgetting, a lot of times have to be estimated at the end of the day.
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    B) Estimating is very inaccurate due to the forgetting curve.
    • Human sense of time is strongly influenced by emotions. For example, time flies by during pleasant tasks or highly concentrated work, and is estimated too short in those cases. On the other hand unpleasant or boring tasks seem like an eternity in retrospect.
    • According to the study "Time is money" published in Harvard Business Review, people who estimate their time on the same day achieve an average accuracy of 67%. This means that 33% of times are either completely forgotten or assigned to the wrong projects.
    • This value worsens with each additional hour as the Ebbinghaus Forgetting Curve has shown: an estimate every 2-3 days averages 55% accuracy, an estimate only once a week 48% and an estimate after more than a week only 36%.
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  5. 2.5 Why are inaccurate times such a big problem?
    Inaccurate times are times that are either completely forgotten or booked on the wrong projects. This means that the times can either not be billed or diminish the budgets of the wrong projects.
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    • Missing hours in billing and thus lost sales are often caused by times that are forgotten. Even more often, however, due to times that have been incorrectly assigned to internal projects or to projects that cannot be billed later, for example because they are cancelled or paused.
    • Less obvious - but much more devastating on the long run - is assigning times to the wrong projects from a resource perspective. Incorrect controlling leads to wrong decisions, which can reduce capacity utilization and profitability and thus quickly lead to insolvency.
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3. How does automatic time tracking work?

  1. 3.1 What can timeBro capture?
    timeBro records fully automatically, so users don't have to do anything to capture the following:
    1. All computer activities
    • All times in programs and files, all times in emails you read or write and all times in the browser - down to every single tab/window.
    • It's always the window that is currently in the foreground that is captured, i.e. the window in which the user is active with mouse and keyboard. If there is no movement for a period of time defined by the user, the time capture of the window stops.
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    2. All calendar appointments
    • timeBro captures the calendar for users and displays the duration of all appointments.
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    3. All absence times
    • If there is no movement for a while, the capture of the current computer activity stops and the absence time capturedstops until the user returns to the computer.
    • This time is displayed as "Offline work". It is reported directly by a notification when the user returns and can be renamed. ("Welcome Back Feature")
    • The trigger after which the time capture of an absence time begins is set to 5 min by default and can be configured as required.
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  2. 3.2 What if I have several windows open?
    timeBro always records only the activity that is currently active in the foreground - i.e. the window in which the user is active with mouse and keyboard. For example, if the user writes an e-mail while listening to music, timeBro only measures the duration of the e-mail.
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  3. 3.3 How are times recorded when I am not sitting at the computer?
    These times are recorded and displayed as absence times:
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    • If there is no movement for a while, the capture of the current computer activity stops and the absence time capturedstops until the user returns to the computer.
    • This time is displayed as "Offline work". It is reported directly by a notification when the user returns and can be renamed. ("Welcome Back Feature")
    • The trigger after which the time capture of an absence time begins is set to 5 min by default and can be configured as required.
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  4. 3.4 How are calls recorded?
    1. If the exact duration of a call is to be recorded, the user can simply lock his screen. (Windows: [Windows key] + [L] or on Mac: [Ctrl] + [Shift] + [Shutdown]) This immediately causes timeBro to capture an absence time, which is reported by a notification later and can be renamed. 2.However, this is often not necessary, because scheduled calls are usually entered in the calendar. 3. In case of spontaneous calls, a computer activity which matches the topic/project of the respective call usually takes place at the same time. In order to be able to respond to the topic of the call, the called person usually opens a relevant file or e-mail. This helps to determine the time and topic of the call later. 4. If telephone software is available, it can be connected for a corresponding fee. Just contact us and make an inquiry.
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  5. 3.5 How accurate are the times measured?
    Down to the second. The user can adjust the display of the times at will using the zoom:
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    • By clicking the +/- of the zoom controller the level of detail of the displayed times can be changed.
    • The coarser the zoom, the more the view is simplified, as dominant activities swallow short times.
    • By clicking on captured times, additional information will be shown.
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  6. 3.6 Can measured times be deleted?
    The user can click on any measured time to obtain further information and delete it by clicking on the trash bin.
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  7. 3.7 Can activities be specifically excluded from automatic measurement?
    In the settings, users can use the so-called blacklist to define websites or email addresses that are excluded from the automatic capture.
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    • If the user processes emails of an address he put on the blacklist, these are not recorded at all.
    • If the user visits websites that are listed in the blacklist, these are not recorded at all.
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4. How are times assigned to projects?

  1. 4.1 How are projects created in timeBro Basic?
    Projects are created in timeBro Basic by the user himself.
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    • Any number of subprojects can be added.
    • Once a project has been created, it is available for time tracking.
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  2. 4.2 How are projects imported into timeBro Connect?
    After the user has logged into the connected software via timeBro, all active projects are displayed.
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    • Under "New projects", projects are displayed as soon as they have been created in the connected software. If new projects are available for import, the user receives a notification.
    • Under "All Projects", all available projects are available for import at any time.
    • To import projects, the user sets a check mark in the respective checkboxes and then clicks on "Import".
    • The imported projects are now available for time tracking.
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  3. 4.3 How are times logged on projects?
    Users can log their times easily and quickly in calendar style by selecting time periods with their cursor.
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    • The Memory Aid on the left serves as an orientation for selecting the correct time period. By clicking on "Zoom", the user can display his times as precisely as he wants and log times accordingly.
    • If a period is selected, a dropdown menu opens with projects, search bar and the possibility to enter a comment.
    • On the right side all the projects of the day are shown on which times were already booked.
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  4. 4.4 Can measured times also be directly assigned to projects?
    Yes, with the so-called "List View" timeBro also offers the possibility to assign the duration of measured times 1 to 1 to projects - instead of booking periods yourself.
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    • If the user switches from the default "Timeline View" to the List View, his captured times are not displayed in a timeline day but in a list sorted by activity.
    • Times in the same program or document, the same mail or on the same website are combined to ease their allocation to projects.
    • The times can now be assigned directly to projects via Drag&Drop.
    • Even the fully automatic assignment of times via rules (keywords or locations of folders) is possible.
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  5. 4.5 Why are there two different ways to capture times?
    Both Timeline View and List View can offer advantages to the user. This depends on the user's individual work habits and goals.
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    • The Timeline view is particularly suitable for users who are interested in their daily routine. Due to the variably adjustable accuracy it works both for users who want to be particularly fast - and for those who want to be particularly accurate.
    • The list view is particularly suitable for users whose work processes are suitable for fully automatic time recording and assignment via rules: a lot of work in files, e-mails, calendar appointments and web tools with tickets/project numbers - which can be easily assigned to projects via keywords or folders. (See video: https://www.youtube.com/watch?v=f818l0WWE2k&t=)
    • Users with many different and very short activities do of course have to allocate more captured times because less can be added up. They could ultimately benefit more from the speed of the calendar style time booking in the Timeline View.
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  6. 4.6 What is exported - and where to?
    timeBro only exports hourly totals on projects and user comments with date/time to the connected software (timeBro Connect) or to MS Excel (timeBro Basic).
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    • All measured times and calendar appointments remain on the user's device. Therefore they offer no possibility for third parties to view them or to monitor them.
    • At the project level, timeBro offers the option of displaying all times assigned to a project in the form of an Excel list in the so-called list view. (Mouseover at the desired project -> click on "...". -> click on Create PA Report)
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5. How can timeBro be connected to another software?

  1. 5.1 My software is already a timeBro partner - how can I connect it to timeBro?
    Simply click on "Start my free trial now" and select "timeBro Connect" and then the respective provider of your software.
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    • Then you only have to enter the URL that you always use to login (e.g. company name.provider.com).
    • Subsequently, a timeBro account will be automatically created, which is linked to this URL.
    • After the timeBro installation you only need to login to your provider once via timeBro.
    • Now the connection is set up: Projects can be imported into timeBro - and times can be exported from timeBro.
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  2. 5.2 My software is not yet a timeBro partner - how do I get connected?
    Simply contact us, name the provider and in the best case a contact person.
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    • Our team looks at the respective software and talks to the potential partner to check if and how fast a connection is possible.
    • We will contact you as soon as possible with further information.
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  3. 5.3 How long does it take to connect a new software partner?
    Most integrations so far have been completed within 1-2 weeks.
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    • This depends on whether the interface of the respective partner still has to be adapted.
    • In exceptional cases, it may take 4-6 weeks for the connection to be established. Depending on whether there is just enough capacity available on both sides.
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  4. 5.4 What are the costs of the connection?
    Most connections are free of charge.
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    • For the connection of a partner with an open interface, timeBro usually does not call for any further costs or fees.
    • In the case of individual solutions or custom-made products, we reserve the right to invoice the connection separately, especially for orders with a small license volume.
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6. How are data security and privacy ensured?

  1. 6.1 Isn't that monitoring?
    No way. Our core promise is to ensure that our users' captured activities/work data is not visible to anyone but themselves. Therefore, they do not run on a server, but are stored locally on our users' devices.
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  2. 6.2 Which data is stored exclusively on the users hard drive?
    All information displayed within the Memory Aid is stored locally on the user's device only:
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    • All captured times/activities, all calendar entries and all absence times.
    • The information is stored in a database in a hidden and not directly accessible folder on the user's hard drive.
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  3. 6.3 What information is running on a server?
    By clicking "Export" in timeBro Connect only information, that has been entered by the user, runs via the timeBro server to the server of the connected software:
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    • All hourly totals on projects generated by time bookings or assignments made by the user.
    • All comments added to booked times by the user.
    • Only the information necessary for entry in the connected software is attached to the hour totals and comments: Project/subproject and date/time
    • Further information that runs on a server is for example the authentication of the user as an owner of a valid timeBro account.
    • We have summarized all data flows in a PDF for your IT admin, which can be downloaded on the page "Data Security".
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  4. 6.4 What servers is timeBro using?
    timeBro software guarantees the exclusive use of servers within Germany that are certified according to ISO/IEC 27001:2013. We also comply with the EU's GDPR.
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  5. 6.5 Is there an offline version of timeBro?
    timeBro is an offline client and not a web tool. The software is installed and does not require the Internet to work. However, acces to the Internet is required for the following actions:
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    • In the case of timeBro Basic, the user must register once in order to authenticate as the owner of a valid account.
    • In the case of timeBro Connect, a connection to the Internet must exist if the user wants to import projects from the server of the connected software - or export times/comments to it.
    • Otherwise, timeBro can be operated completely offline. We have summarized all data flows in a PDF file for your IT admin that can be downloaded on the page "Security".
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  6. 6.6 Is timeBro compliant with works councils?
    Definitely. timeBro has already been examined several times by works councils and declared suitable. The reasons:
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    • timeBro does not change the process to the extent that the user retains full control over what he enters.
    • Data is only exported to the fields defined in a company agreement in which the user would enter his times without timeBro anyway.
    • All captured times remain exclusively on the user's device - without the possibility of accessing them via the Internet.
    • We would be happy to provide further information in a personal conversation.
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7. What is the value proposition – what are the prices?

  1. 7.1 How much time does timeBro save?
    How much time is saved by timeBro depends on the previous behaviour of the user.
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    • Those who have only estimated their times 2-3 times a week so far will rather increase their accuracy and will be happy about less headaches and a small time saving thanks to the Memory Aid.
    • Those who, on the other hand, have recorded daily and continuously so far can easily save 10-30 min/day depending on the job and the number of projects. Because:
    • With timeBro, time tracking is not only completed much faster than by stopping working times with stopwatches - or by permanently taking notes and updating times.
    • All times can be assigned to projects in a relaxed manner after work is done - without having to worry about it, as with estimating times - and without the corresponding inaccuracy of estimates.
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  2. 7.2 Why does timeBro make its users more productive?
    timeBro increases the productivity of its users in several ways:
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    • By enabling users to record times automatically and using the Memory Aid after work is done, timeBro avoids permanent interruptions for time tracking, such as pressing stopwatches before and after tasks or continuously writing down and updating times.
    • According to studies, it takes an average of 25 minutes for a person to regain previous concentration on a task after an interruption. timeBro not only avoids interruptions through time recording, but also helps to identify other typical interruptions with a glance at the Memory Aid.
    • By displaying the course of the day, one's own work behaviour is mirrored. The daily analysis of this "journal" makes it possible to analyze and optimize days and to develop new habits.
    • This effect has been well researched and is called "journaling". Accordingly, the most successful way to develop new habits is to measure and record one's own behavior. Thanks to timeBro this even happens automatically.
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  3. 7.3 What are regained hours and how can they be calculated?
    Regained hours are hours that would either have been forgotten - or booked on the wrong projects - due to less accurate time recording. They are calculated as follows:
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    • First, the improvement potential of the accuracy is determined in percent. To do this, the current accuracy of time tracking is determined using the study in Harvard Business Revue (36-67% accuracy).
    • The difference to the accuracy of timeBro (95% accuracy) gives the potential for improvement (28-59%).
    • To convert this potential into hours, it only needs to be multiplied by the total number of hours worked. (Total number of possible working hours x workload with billable work in %)
    • You can use our calculator for this purpose.
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  4. 7.4 Do you also regain hours with timeBro, if you have so far assigned all hours to projects every day?
    Those who allocate all of their daily hours will inevitably allocate part of their time to the wrong projects. This means that the times can either not be billed or diminish budgets of the wrong projects.
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    • Missing hours in billing are often caused by times that are forgotten. Even more often, however, due to times that erroneously end up on internal projects or on projects that cannot be billed later because, for example, they are cancelled or paused.
    • Less obvious - but much more devastating in the medium term - is booking the wrong projects from a capacity perspective. Wrong controlling can lead to wrong decisions, which can reduce capacity utilization and profitability and quickly lead to insolvency.
    • Companies in which employees book their entire attendance time on projects have an additional problem. Since there are hardly any people with a real productivity (project work time/attendance time) of over 80%, projects are overbooked daily in this case.
    • In controlling and in project and resource planning, this leads to idle time, which reduces productivity and utilization. In addition, many companies do not have an overview of remaining capacities that could be used for internal projects or initiative projects.
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  5. 7.5 How can I calculate the value of the hours regained with timeBro?
    Once you have calculated the hours regained with timeBro, you can express their value in 2 ways:
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    • Revenue: If the times or a part of the times can be invoiced, this results in an increase in revenue. It can be calculated by multiplying the regained hours with the average hourly rate.
    • Capacities: If the times cannot be billed or can no longer be billed for various reasons, the value of the regained capacities can be calculated. It can be calculated by multiplying the regained hours with the average hourly wage.
    • To calculate both values you can use our calculator: Calculator
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  6. 7.6 Do regained hours also have a value if they cannot be billed?
    Absolutely. Whether invoiced or not, regained times are always capacities that are now assigned to the right projects. This means:
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    • The times do not diminish the budgets of the wrong projects and thus do neither cause scarcity of resources in a wrong project plan - nor do they provide deceptive buffers in a right project plan.
    • The accuracy corrects the controlling and thus the profitability of projects considerably, which affects many future decisions made on the basis of project data (portfolio and prices, project and resource planning, specialization and outsourcing).
    • You can use our calculator for this purpose: Calculator
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  7. 7.7 Which subscriptions are available and what are the prices?
    For timeBro Basic and timeBro Connect, subscriptions with 3 different durations are available:
    Basic:
    • 3 months timeBro Basic for 42 €/user (= 14 €/month per user)
    • 12 months timeBro Basic for 144 €/user (= 12 €/month per user)
    • 24 months timeBro Basic for 240 €/user (= 10 €/month per user)
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    Connect:
    • 3 months timeBro Connect for 51 €/user (= 17 €/month per user)
    • 12 months timeBro Connect for 180 €/user (= 15 €/month per user)
    • 24 months timeBro Connect for 288 €/user (= 12 €/month per user)
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8. How can I try timeBro?

  1. 8.1 What do I have to do to test timeBro for free?
    Basically, you don't have to do anything:
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    • After clicking on "Start my free trial now", simply choose between timeBro Basic and Connect
    • Enter your email address and password
    • Download for Mac or Windows – install and get started
    • No payment information required
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  2. 8.2 Which version can be tested - and for how long?
    Both versions (Basic & Connect) are available for trial for 14 days.
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    • timeBro Basic is a stand-alone product and can be tested independently by any user.
    • timeBro Connect can be chosen by users of the connected software providers.
    • If the desired software is not yet connected to timeBro Connect, we recommend testing timeBro Basic, as it only differs in the creation/import of projects and in the export of times and comments.
    • Users who give us feedback after their 14 days trial help us a lot to improve timeBro.
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  3. 8.3 How can we test with multiple users?
    Every account created via our website is an admin account.
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    • As soon as a user has created his account and logged in to timeBro or our website, he can access the customer portal via the menu.
    • In the customer portal you have the possibility to add more users at any time, who are then invited to download via email.
    • The possibility to invite further users also exists in the next step directly after creating the admin account.
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  4. 8.4 Which operating systems are compatible?
    All Mac versions starting with Mac OS X 10.9 and all Windows versions starting with Windows 10 (64-bit).
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  5. 8.5 How do I get started using timeBro?
    Double-click on the downloaded file to open the timeBro installer, which guides you through the installation and configuration.
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    • In the course of the configuration, timeBro is linked to the calendar, among other things, in order to be able to capture calendar appointments for the users.
    • After the user has logged into timeBro once with his account, he can get started and let timeBro work for him.
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  6. 8.6 What happens after the trial has expired?
    After the expiration of the 14 day trial the user interface will be blocked by a paywall.
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    • The paywall guides users who wish to continue using timeBro to purchase and enter their payment information.
    • Users who give us feedback after their 14 days trial help us a lot to improve timeBro.
    • If you no longer wish to use timeBro after the trial period has expired, you can simply delete it from your computer.
    • Test accounts that have not been used for a longer period of time will be automatically deleted by us.
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  7. 8.7 How can I buy or cancel a timeBro subscription?
    timeBro can be purchased at any time via the Buy button on our website or within the tool.
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    • Payment for subscriptions will be collected by credit card at the beginning of each billing period.
    • The quarterly subscription can be cancelled with a notice period of one month to the end of the respective billing quarter.
    • The annual subscription and the two-year subscription can be cancelled with a notice period of three months to the end of the respective billing year.
    • The cancellation can be made under "timebro.de > Customer Portal > Manage Account > Cancel Subscription". If this is not possible or reasonable for the Customer, the termination can alternatively be declared by an e-mail to support@timebro.de.
    • Further information can be found in our General Terms and Conditions.
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9. What are the legal requirements for correct time tracking?

  1. 9.1 How does time tracking have to be done according to the ECJ?
    There is a legal obligation to record all working hours based on a ruling by the Court of Justice of the EU (ECJ Case C-55/18 of May 14, 2019). The data to be recorded and the quality requirements for the time recording systems are high: According to the requirements of the Court of Justice, they must be reliable, objective and easily accessible.
    TimeBro fulfills these requirements, as it is the only way to continuously record times in an objectively correct manner. Any estimated retrospective capture is always subjective.
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  2. 9.2 What are the requirements for time tracking according to the German Federal Court of Justice (BGH)?
    The BGH has set out in consistent case law, most recently with a judgment of 13.02.2020 - IX ZR 140/19 - that only times that have actually been performed may be put on record. These times may only be billed according to the agreed time grid, ideally in 1 minute or 6 minute increments. 15-minute increments are also permitted. The description of the recorded and billed times must provide correct information about which services have been provided.
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