Hi Daniel. What is your job - and what do you specialize in?
Daniel: I am the Managing Owner of Michel Internet + Software. I take care of technology decisions, as well as our portfolio, business development, and in day-to-day operations, sales. We have three departments: App Development, Web Development and IT Services.
Why are accurate times important to you?
Daniel: Since we have a time-for-money model, we live on billable times. Especially since we only have low margins on hardware anyway, it is very important for us to bill times.
What problem did you have with time tracking?
Daniel: The IT services department in particular receives about 15 calls per day per employee, so we have to be able to record exactly which service was performed for whom. With everything we had before, that didn't work. So far, we have done this on a sheet of paper, with the time recording help sheet. But that was sometimes very tiresome and things were often forgotten.